FAQ

What forms of payment do you accept?

We accept all major credit cards for online purchases.

We also accept cash in our store.

We do not accept checks or PayPal at this time.

When I will I receive my online purchase?

We ship promptly via US Postal Service, UPS, or FedEx.  You should typically expect your package within 5 days.

Do you ship internationally?

Yes, to most locations. Please contact us; we will determine the shipping rate for your desired purchase and can create a special order for you. 

Will you hold something for me?

Because many of the items we sell are limited in quantity, we are unable to place holds for you.

You may, however, purchase the item online! We offer shipping within the United States, or you can select the 'Pick up in store' option at checkout.  

By ordering online, you can be sure to get the items you seek!

What is your return policy?

You may return items within 14 days of purchase, as long as the packaging has not been opened.

If you purchased online and need to return a product, please contact us.

I can't find the item I'm looking for... can you get it?

We are happy to help you!

Some products we sell in store are not listed online, and we can also special order many items.

Contact us by email, social media, or telephone!

Do you take pre-orders?

Yes! We offer pre-orders on many items and product lines, especially action figures.

  • Figures are purchased in full at time of pre-order.
  • For higher value items such as Hot Toys, there is a 20% deposit and orders must be paid in full before the items are received at the store.
  • We will keep you informed with the estimated date we expect the products.

Check out our online shop 'Pre-Orders' sections to see what you can order. Please contact us by phone, email, or in person with any questions or to inquire about other items.

Have More Questions?

 If you still have questions, please contact us! We are happy to help!