As fans ourselves, we understand that fast shipping and careful packaging of your items is of incredible importance! None of us ever want to receive a damaged box — we're honored to be trusted with your purchase, and we take huge pride in doing everything we can to protect both your package itself and the product within.  

• Nearly all of our items ship within 1 business day — And whenever possible, your order is shipped on the same day as your purchase!
• For orders within the United States, all orders totaling $50 or below have a flat-rate shipping charge of $5.95 per order.
• We provide Free Shipping for most domestic orders totaling $50 or more.
• Shipping Surcharges may apply to some oversized items. 

We accept all major credit cards, Paypal, GPay, ShopPay, and more for online purchases. You can see all of our accepted payments at any time on the bottom bar of our website. We also offer and accept gift cards for our store. We do not accept checks.

Prompt and careful shipping of your items is our highest priority! Nearly all of our in stock items ship within 1 business day — And whenever possible, your order is shipped on the same day as your purchase!

You will receive an email notification with tracking when your order has shipped. Most domestic orders typically arrive within 3-4 business days after shipment.

To be fair to all of our customers, we cannot hold items. But don't worry —We offer in-store pickup to make sure your item is ready when you are! Just purchase your item online and select the 'Pick up in store' option at checkout.  

• We are located in the United States and currently offer International Shipping to Canada, Mexico, and Australia. 
• We are continuing to expand our International Shipping options in the near future! 
• We are happy to help you. Please reach out to us through email with any questions at: 
  info@mycollectorsoutpost.com 

If our inventory quantity for a statue or figure is fewer than 2 items, this item has very likely been assembled and securely display in one or both of our retail locations. 

As a company founded by passionate nerds, we take great pride in giving our in-store customers the opportunity to see and enjoy our statues, art, and other items in a professional and inviting store setting!

We retain all original boxes and packaging in their original pristine condition and professionally repackage each item with care upon its purchase. When buying an item that was once a store display, you can shop confidently knowing your item was quality checked before being sent to your location. In the unlikely event there are any issues with your item, we will reach out to you before shipment.

Please contact us any time at info@MyCollectorsOutpost.com if you have any questions at all!

Find our full Return Policy by clicking here.

Do you need some help with your order or with an online return? We're here for you! Contact us at info@mycollectorsoutpost.com so that we can assist you with your order, or to begin an online return.

We're here to help! Reach out to us right away with your order details at info@mycollectorsoutpost.com

In the rare event that your package or your item arrive with any damage from shipment, or with any other issues, please include photos and a description of the issue so that we can most quickly help make things right. 

Collector's Outpost is our family-owned fandom retail business founded in 2018. In addition to pop culture favorite brands, we scour the world to offer the best of unique art and gifts based on your favorite Fantasy, Sci-Fi, Anime, Comic, or other fandom series. 
You can read more of our story here. 

In addition to our online store, we offer 2 brick and mortar store locations at shopping malls in the Chicago area.  If you are nearby, please visit us!  We would love to show you our stores!

Gurnee Mills Mall
Entrance F
6170 West Grand Avenue
Gurnee, IL 60031
Phone: (224) 381-7091

Woodfield Mall
Lower Level, Near Macy's
Entrance 1 between JCPenney and Nordstrom
5 Woodfield Mall
Schaumburg, IL, 60173
Phone: (224) 520-8447

We're always looking for passionate nerds to join our team!If you are interested, are over 18, and have previous retail or warehousing experience, please click the link below to apply.
APPLY NOW

We would love to help with any questions you have!

EMAIL US:

Our customer service team is able to best help you via email. When reaching out with a question about an order or a specific item, please include as much information as you are able to — including your name, your order or receipt number if you have one, and the name of the item you are interested in.  One of us will get back to you as promptly as possible. 

Email us at info@mycollectorsoutpost.com

CALL US:

If you prefer to reach us over the phone, we are happy to help.

For questions about our website and online orders, our in-office hours are below. Please leave us a voice message if we miss your call. 

Online Customer Service Hours:
Monday through Friday
10:00am - 4:00pm (Central Standard Time).

Customer Service Phone Number: (847) 672-9801

CONTACT ONE OF OUR STORES:

We are thrilled to offer 2 brick and mortar stores at shopping malls in the Chicago area.  If you are local and would like to reach one of our stores, please see our Store Locations page for our full hours and information.  Our store contact information is also listed for you below.

Collector's Outpost in Gurnee Mills
(224) 381-7091

Collector's Outpost in Woodfield Mall
(224) 520-8447